There are no problems for the Knorr-Bremse TruckServices technical hotline – only challenges. Our experts can find any defect.
Impossible? Not in our vocabulary!
You're in a hurry, and the truck on the service pit needs to get going. The replacement part is installed, but now the vehicle won’t start. What should you do? The workshop is puzzled – they've already tried everything. Faults can happen anywhere, and even the best mechanics can sometimes reach the end of their rope. If that ever happens to you, give our technical hotline a call. Our experts have years of experience at Knorr-Bremse, and the technical expertise to take on any challenge. Often, they can find solutions quickly simply by discussing the work with customers over the phone. Sometimes, just one step is all it takes to fix an issue.
Accessing the customer's computer
If the caller and the expert can’t solve the issue over the phone, generally the hotline employee will request an error protocol. Then, they can go through the process step by step. Thanks to the expert's extensive expertise, they are usually able to find a targeted solution quickly. In case of doubt, they can connect to the customer's computer remotely to get a better idea of the technical data and compare values. Generally, the expert will be able to find faults quickly in this way.
Troubleshooting using a model
In especially tricky cases, TruckServices experts take a practical approach to solving the problem. They have complete models of the braking systems available directly beside their offices. Experts can use these to simulate the fault the customer may have experienced using a practical example. This can be more effective than sending the technician on the phone all around the vehicle. Once they have found the fault, they call the customer back with an explanation. Challenge overcome. Get up and running again!
Up to date
Experts on the technical hotline are also happy to help with questions regarding new vehicle models. Generally, it takes some time before new commercial vehicles need to visit the workshop for maintenance or repair work. However, customers like to stay informed on new technologies in advance. To make sure no question remains unanswered, hotline employees maintain strong networks with development and product management at Knorr-Bremse. The technical hotline is always here to help, even if all you need is a delivery of the correct informational materials on new Knorr-Bremse products. One call is all it takes!